RETURNS & EXCHANGES

Here at Pocket JJacks, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please contact us to return it within 14 days of the date of invoice. We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition, unworn and unwashed,  with a copy of the invoice and the reason for return included. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, we will ship the replacement at NO SHIPPING CHARGE to you.

 To return your purchase:

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Pocket JJacks,  send us “Return Request” Email to contact@pocketjjacks.com.  We will then e-mail you a Return Authorization Number (RA#) and instructions on how and where to ship the item back. Upon return and receipt of the product, we will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling.

We hope that your shopping experience with PocketJJacks.com is always positive, so please let us know if there is anything we can do to better service you.